I have been told to 'toughen up' when it comes to dealing with Returns - that word sends shivers down my spine. I literally cannot stand them because I'm really not a fan of confrontation. Customers either waltz in with sob stories or guns a' blazing. Regardless, returns are NOT FUN! I have to learn how to react to the situation, and make a fair judgement. At the end of the day 'it's my call' - not great advice for an indecisive person! However, I'm incredibly stubborn so I shall persevere and try my absolute best.
My review is creeping up so I'm slightly anxious about the feedback, despite receiving the holiest of thou compliments from my Manager a while ago;
"If Carlsburg made supervisors...."
Even though I'm enjoying my time there and getting on with the girls I'm a wee worrier. I'm a Lad at heart so thought I would miss that kind of banter and find it difficult to fit in but it's been grand. I do sometimes struggle to get my authority across and delegate to the girls who have worked there longer than me but, at the end of the day, I'm a Supervisor and it's my job. Although it is tough not being apart of the 'group'.
I enjoy the balance of the office/store environment. I don't get numb sitting at a desk or get sore feet from standing all day. It's a nice happy medium; Paperwork and trading reports in the office and customer service and delegating to the girls on the sales floor.
On a bright note I'm loving my uniform allowance and rightly so taking advantage of it. At the minute I'm living in my baby 'Pandas': little tan ankle boots with a gold trimmed zip. I wanted to break up the black uniform and throw a bit of tan into the mix. They got the stamp of approval from my Manager because apparently they match my hair colour? So all's good with the world!
raebelle
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